Exchange & return policy

We want every order to arrive as you expect. This policy explains your right to return and exchange items bought from our online store, in line with the Saudi E-Commerce Law and its implementing regulations.

Return and exchange period

• You can return or exchange a product within 7 days of receiving it.
• The product must be unused and unwashed, in its original condition with tags, labels, packaging and any free gift.

Underwear and socks

• For hygiene reasons, underwear, socks and similar items are accepted only in their original sealed packaging.
• Opened items can't be returned unless they have a manufacturing defect or differ from what you ordered.

Items that can't be returned

• Products made or altered to your specifications.
• Digital products after download, unless the download is faulty or doesn't match the description.
• Products damaged by misuse or improper storage.

Defective or wrong items

• If an item has a manufacturing defect or differs from your order in size, color or type, contact us within 7 days of delivery with a photo and your order number.
• We cover the full return cost and exchange the item or refund the full amount including shipping, as you prefer.

How to request a return or exchange

• Contact us at 0543124263 or (email) with your order number, the product and the reason.
• You can hand the item in at one of our Riyadh branches: Khurais branch (حى الروضة - طريق خريص - مجمع Cart - Riyadh 11461), Al Takhassusi branch (ابو حدرية،، المعذر الشمالي، Riyadh 12312), Khalid bin Al Waleed branch (4553 شارع خالد بن الوليد، 8636، Riyadh 13211), or we arrange a courier pickup.
• We inspect the item on arrival and let you know the result.

Return shipping cost

• For returns by choice (no defect), the customer pays return shipping and the original shipping fee isn't refunded.
• Returning the item at one of our branches is free.

Refunds

• Once a return is accepted, we refund to the original payment method.
• Refunds start within 3 business days of acceptance and may take 5–14 business days to appear, depending on your bank or payment provider.
• For Tabby or Tamara orders, the returned amount is cancelled or the installment plan is adjusted under the provider's policy.
• We issue an electronic credit note for the returned amount.

Exchanges

• You can exchange size or color within the same period, subject to availability. If the replacement isn't available, we refund you.
• If the replacement's price differs, we collect or refund the difference.

Late delivery

• If delivery is more than 15 days later than agreed for reasons other than force majeure, you may cancel the order and get a full refund.

Contact

Cotton foundation — CR: 1009088391 — VAT number: 312476173600003
Address: Riyadh
Mobile: 0543124263 — Email: (email)